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Important changes for your next visit
We are a health care provider. The health of you, our patients, our staff, and the entire community is our primary concern.
Health screening
Social distancing
Protection
Cleaning and sterilizing
While we realize these new protocols and restrictions make for a very different examination experience, we appreciate your patience and understanding as we make these necessary adjustments. We are following government, CDC, and health department guidelines and doing our part to contribute to the safety and protection of our community.
We are a health care provider. The health of you, our patients, our staff, and the entire community is our primary concern.
Health screening
- We will ask you some health screening questions verbally, in writing, or by text message (you can indicate your preference).
- Should you answer yes to any of the following questions in the days prior to your appointment, please call us to reschedule.
- On the day of your appointment, should you be experiencing any symptoms of illness or answer yes to any of the points on the following list, you will be asked to reschedule your eye examination and we will recommend seeking care with an appropriate health care provider. We appreciate your understanding. Staff members who are flagged will be asked to stay home.
- Cough
- Shortness of breath/difficulty breathing
- Traveled outside the area in the last 2 weeks
- Have known exposure to COVID19
- Tested positive to COVID19
- Fever
- Chills
- Muscle pain
- Headache
- Sore throat
- New loss of taste or smell
Social distancing
- Appointment times will be spaced 1 hour apart. Families with multiple appointments will be accommodated.
- Please check-in for your appointment from your vehicle by texting 425-230-6638 or calling 425-885-1974. Please wait until check in is complete and instructed to come in.
- We will avoid having multiple patients in the office, when possible. In the rare times that there are multiple patients in the office, we ask that social distancing be maintained. To help with this, we will have designated areas for waiting and other areas will be blocked off.
- Glasses adjustments and repairs will be done by appointment only (calling ahead is okay if patient flow permits). Adjustments will take place outside unless there is inclement weather.
- Glasses and contacts can be picked up curb-side.
- Contact lens orders can be shipped directly to you (shipping charges may apply).
Protection
- Staff will wear additional protective gear including goggles, masks, and face shields.
- Equipment will have additional guards as necessary to protect you and staff.
- Companions are NOT permitted into the clinic. Exemptions, of course, are given to a parent, translator, or caregiver. For the safety of all, only ONE exempted companion is permitted. Unless they are the patient, children will NOT be allowed - please coordinate appropriate childcare for your little ones. We sincerely apologize for the inconvenience and thank you for understanding.
- All patients and exempted companions, except those under the age of two (per the CDC), are REQUIRED to wear a mask to their appointment. Due to the PPE shortage in our community, we are unable to provide masks. Please bring a mask to your appointment.
- All patients will be asked to sanitize or wash their hands upon entering the clinic.
Cleaning and sterilizing
- All examination rooms, lab equipment, and surfaces will be sanitized with CDC approved disinfectants immediately between patients.
- Frames that are tried on will be set aside and sanitized before being displayed again.
While we realize these new protocols and restrictions make for a very different examination experience, we appreciate your patience and understanding as we make these necessary adjustments. We are following government, CDC, and health department guidelines and doing our part to contribute to the safety and protection of our community.
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We are pleased to welcome you to our optometry office. If you're looking for a quality eye doctor in Redmond with a personal touch, you've found the right place!
At Redmond Vision Clinic, we look forward to serving your family's eye care needs. We are conveniently located along Redmond's Bear Creek neighborhood north of Kohl's on Union Hill street. Emergency appointments are available everyday for eye infections, lost contact lenses, and broken glasses. We will do our very best to accommodate your urgent cases.
Call us at (425) 885-1974 or e-mail staff@redmondvisionclinic.com to schedule your next appointment.
We look forward to seeing you soon! |